hoki hoki Platform Privacy Notice
This page describes what we collect when you use hoki hoki and how we keep that data protected. We collect personal information during account registration, payment processing, and gameplay to verify your identity, process withdrawals, and comply with local regulations. We do not sell your data to marketing partners or third-party advertisers. Our data handling follows local privacy law, and we store your information on servers that may sit outside your jurisdiction.
We at hoki hoki are transparent about what we collect and why. Our account holders can request a copy of their personal data or ask for account deletion by contacting our support team. We retain transaction records for compliance purposes as required by law. This notice explains our data practices in plain language so our users understand their rights and our obligations.
Our privacy practices apply to all hoki hoki account holders, regardless of location. If you have questions about how we handle your data, contact our support team during business hours (Monday–Friday, 09:00–18:00 Jakarta time) via email or live chat.
What data we collect on hoki hoki
We collect personal information in three categories. During registration, we ask for your full name, date of birth, email address, phone number, and a valid ID (KTP, passport, or driver's license). We also collect proof of address (utility bill, bank statement, or rental agreement). We use this information to verify your identity and comply with local KYC (Know Your Customer) regulations. Our compliance team reviews these documents within one business day.
During payment processing, we collect transaction data: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the status (pending, approved, or declined). We do not store your credit card details or banking credentials on our servers — all payment processing happens through our trusted payment partners. We retain transaction records for compliance and dispute resolution.
During gameplay, we collect game activity data: which games you play, how long you play, your session history, and your account balance. We use this data to operate our platform, detect fraud, and comply with regulatory requirements. We do not use gameplay data for marketing purposes or to profile your behavior outside hoki hoki.
We do not collect sensitive data unnecessarily
Our hoki hoki platform does not ask for your financial account details, passwords, or biometric information. We collect only what is required for account verification and payment processing.
How we use your data on hoki hoki
We use your personal information for five purposes. First, we verify your identity and comply with local KYC regulations. Second, we process your deposits and withdrawals through our payment partners. Third, we operate our platform — managing your account, settling payouts, and detecting fraud. Fourth, we respond to your support requests and handle account recovery. Fifth, we comply with legal obligations, such as retaining transaction records for tax or regulatory authorities.
We do not use your data for marketing emails, targeted advertising, or behavioral profiling. We do not share your information with third parties outside our compliance and payment teams. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the information necessary to process your transaction. Our compliance team may share transaction records with local authorities if required by law.
Your rights on hoki hoki
Our account holders have the right to access, correct, and delete their personal data. You can request a copy of your information by contacting our support team. We will provide your data in a portable format within 10 business days. You can also request that we correct inaccurate information or delete your account entirely. If you request account deletion, we will remove your personal data from our active systems, but we will retain transaction records for compliance purposes as required by law.
You have the right to withdraw consent for data processing at any time. If you withdraw consent, we may not be able to operate your account or process your withdrawals. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
Data security and storage on hoki hoki
We protect your data through standard security practices. Our servers use encryption for data in transit and at rest. Our staff access your information only when necessary to operate your account or respond to your support request. We do not store your data on unencrypted devices or share it via unsecured channels. Our data centers may sit outside your jurisdiction — your data may be processed in countries with different privacy laws than your own.
We implement two-factor authentication so only you can access your account. If you forget your password, we send a secure reset link that expires after one hour. We do not store your password in plain text — we use industry-standard hashing. If we detect unauthorized access attempts, we may lock your account temporarily to protect it.
Cookies and tracking on hoki hoki
Our hoki hoki platform uses cookies to remember your login session and preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for up to one year). We do not use cookies for behavioral tracking or targeted advertising. Our cookies are necessary to operate our platform — if you disable cookies, you may not be able to log in or play games.
We do not use third-party analytics or advertising trackers on hoki hoki. We do not share cookie data with external partners. Our cookies contain only your session ID and account preferences — they do not contain your personal information or payment details.
Contact and data requests on hoki hoki
If you have questions about our privacy practices or want to request your data, contact our support team at the email address listed in your account settings. We respond to data requests within 10 business days. Our support team is available Monday through Friday, 09:00 to 18:00 Jakarta time. We handle data requests in English and can assist account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang.
We may update this privacy notice from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of hoki hoki after changes take effect means you accept the updated notice. This notice was last updated in the current year and reflects our current data practices.